Shipping Policy

At Rushby Industries (RI), we ship both locally and internationally from Cape Town, South Africa.

We aim to prepare and dispatch orders within 1–3 business days after payment has been received, unless otherwise communicated. Once your order has shipped, you will receive tracking details so you can follow your parcel’s progress.

All orders are shipped with tracking.

Local Shipping — South Africa

Local deliveries generally take 3–4 business days after dispatch.

Once your parcel has been handed to the courier, delivery timing is managed by the courier. You will receive a tracking number to monitor your shipment’s progress.

International Shipping

For international orders, delivery typically takes 6–16 business days after dispatch, depending on the destination, courier service, customs processing, and local delivery conditions.

All international orders are shipped with tracking.

Please note that all international parcels are initially shipped with Skypoint. Skypoint will then inject the parcel into another international or local delivery carrier for onward transit and final delivery.

Once this handover has taken place, you will receive a new email from the onward carrier with updated tracking details. Please keep an eye out for this new tracking email, as well as any customs requests, duty invoices, tariff bills, VAT charges, or clearance notifications that may be sent by the carrier.

Any duties, tariffs, taxes, VAT, brokerage fees, or customs-related charges billed by the courier or customs authority are payable by the customer if applied.

Once your parcel has been handed to the courier, transit times and customs clearance are managed by the courier, onward carrier, and the destination country’s customs authority.

Customs, Duties & Import Regulations

International orders may be subject to import duties, taxes, VAT, tariffs, brokerage fees, or other local charges depending on your country’s regulations.

Tariffs are local import taxes or charges set by the destination country’s customs authority and/or courier. They are not set by Rushby Industries and are not included in our product or shipping prices.

These charges are:

• Set by your local customs authority or courier
• Not included in our product or shipping prices
• Payable by the customer if applied

It is the customer’s responsibility to ensure that all RI products comply with local import laws and regulations before placing an order.

RI will always declare goods truthfully and accurately.

Customs processing, import duties, local regulations, courier requirements, and enforcement decisions are managed by the destination country and are outside of Rushby Industries’ control.

If a parcel is seized by customs or any relevant authority, this is unfortunately outside of Rushby Industries’ control, as import rules, regulations, and enforcement requirements are subject to change. Rushby Industries will endeavour to assist where possible and to help have the parcel released, but RI cannot be held responsible for parcels that are seized, detained, delayed, refused, or confiscated by customs or any authority.

If an order is delayed, returned, refused, seized, confiscated, or unable to clear customs due to import restrictions, unpaid duties, missing customer information, unpaid tariffs or duties, or any other customs-related issue, Rushby Industries may be unable to issue a refund.

If a shipping issue occurs, please contact us and we will assist where possible with tracking information and courier communication.

Important Notice for U.S. Customers

Duties and taxes may still apply and are handled by U.S. customs and/or the courier.

Please note that the de minimis exemption for imports into the United States has been suspended. As a result, imports may be subject to duties, taxes, and/or customs processing fees regardless of order value.

These charges are payable by the customer.

Please monitor your tracking information and respond promptly to any courier or customs requests if required. Please also watch for the new tracking email from the onward carrier after Skypoint has handed over or injected your parcel into the next carrier network.

European Shipping

We ship to customers across Europe.

In some cases, European customs authorities or couriers may require a declaration confirming that RI products do not use Russian steel.

If this declaration is required for your order, please email sales@rushbyind.com and we will provide the necessary declaration.

Duties, VAT, import taxes, tariffs, and customs processing fees may still apply and are handled by your local customs authority and/or courier.

Please monitor any tracking updates and courier communications, especially the new tracking email from the onward carrier once your parcel has been handed over from Skypoint to another delivery carrier.

Delivery Security

If your area is prone to package theft, we strongly recommend selecting signature-on-delivery where available.

Alternatively, once you receive your tracking information, you may be able to request that your parcel be held at the nearest depot or collection point.

RI cannot be held responsible for theft after delivery has occurred.

Thank You

Thank you for supporting Rushby Industries.

By purchasing from Rushby Industries, you agree to the terms outlined in this shipping policy.