At Rushby Industries (RI), we are committed to providing both local and international shipping options for our customers. Upon receipt of payment, we aim to prepare and ship your package within one to two business days unless otherwise communicated. All shipments leave from Cape Town, South Africa.
For local shipping, we estimate a delivery time of 3-4 business days. However, once the package leaves RI, we cannot guarantee the delivery time. Please ensure that you track your package with the provided tracking number.
For international shipping, the shipper typically takes 5-7 business days for delivery. RI has no control over the package once it is with the shipper, and any delays are outside of our control. Please note that there may be duty charges for importing RI products into your country, for which the customer is responsible. It is also the customer’s responsibility to track the package and provide any additional information required by the shipper to clear the shipment. RI will not provide refunds if the package fails to clear customs in the destination country, including if customs returns the parcel to the country of origin.
It is important to note that it is the customer’s responsibility to ensure that RI products can be imported into their country and comply with local laws and regulations. RI will not be held responsible for any seized products or legal violations. RI will not commit fraud by declaring the product to customs as anything other than what it is.
To all customers based in the United States, if your area is known for or you fear “porch pirates,” please request the option to sign for the parcel or, once you receive the email from FedEx, follow the link to have the order kept at the depot for you to collect. Unfortunately, RI can’t be held responsible for theft after delivery has occurred.
Please be advised that RI no longer ships to the UK, France, Belgium and Israel. Any orders will be canceled and automatically refunded, which may take 7-14 business days. All orders to South America need to be confirmed via email at sales@rushbyind.com before shipping.
Thank you for supporting RI.